Cicar - Spain

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 2 years.

UK paper licence will be accepted but it must be accompanied with a passport or an ID card

DEPOSIT

DEPOSIT INFORMATION

The deposit is based on the full value of the fuel tank for the rented vehicle.

Two credit cards are required for car group J.

METHODS OF PAYMENT

Form of payment accepted: Cash, Mastercard credit card, Visa credit card, Mastercard Debit Cards, Visa Debit Cards, Visa electron

Form of payment NOT accepted: Cheques, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards

EXCESS AMOUNTS

There is no insurance excess. Window, tyres and underside of the vehicle are all covered. Damaged caused by driver negligence is not covered. Please see ''''Driver Negligence'''', in the Terms and Conditions.

FUEL POLICY

THE FUEL POLICY IS

The fuel policy is like for like. The customer will need to return the vehicle with the same level of fuel, as when the vehicle was picked up.

A deposit will be taken for fuel, and refunded once the car is returned with the same amount of fuel.

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges include taxes and local fees.

The Minimum Age for drivers are:

Age

Range

Charge per day

Max charge per rental

All Categories,

21

0.00

EUR

N/A

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

Your booking is allowed a maximum of 1 additional drivers per rental.

The first additional driver is free of charge.

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

Clients can take the car to other islands but must return back to the one they collect the car from. There is no charge for this but they must advise the local office at the time of pick up.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

FERRY TRAVEL

There is no a ferry fee

The ferry service is an on-request service, and is only permitted with written permission from the supplier.

The client can cross the car to another island but They will always have to bring it back to the island where it was collected.

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

EXTRAS

THE AVAILABLE EXTRAS ARE

The child-seat and booster-seat are free of charge. The child-seat is for babies from 0kg to 18kg and it is on the back seat forward facing/rearward facing. The booster-seat is for children between 15kg-36kg and it is without backrest, only the seat. The seat will be given at the car collection and the customer must fix it in the car.

GPS is standard in some models of vehicles.

Roof Rack included in the cost of hire.

The roof racks are included in the rental price (ON REQUEST) but are only approved for transporting surfboards as they are inflatable and can only be fitted to certain car types. Please contact us so we can request it to the supplier.

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Providing the Delivery and Collection service is available, confirmation will be given at the time of booking.

In Lanzarote: the delivery/collection to the hotel requires a minimum of 3 consecutive rental days.

Other islands: the delivery/collection to the hotel requires a minimum of 5 consecutive rental days.

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hours service is NOT available when picking up your rental vehicle.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

Assistance Service Fee is Free of charge.

EXTRA INFORMATION AND COSTS

DELAYED OR DIVERTED FLIGHTS

The customer will have to claim a refund from the Airline Company, where a flight is delayed.

Reservations will be held for 1 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

If the flight arrives once local office is already closed, the staff WILL NOT WAIT FOR THE CUSTOMER

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking

EARLY RETURN

There is no refund for unused days.

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

One Way Rentals

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.